Intercultural management is crucial to any organization operating across different cultures, whether the differences are external (such as dealing with different regional cultures) or internal (such as differences in company culture). In this volume, Nina Jacobs seeks to cover all the intercultural management topics likely to be covered on business courses, including: organizational structure; corporate strategy and communications; core values; knowledge management; conflict resolution; and expatriate management. Throughout the text there are questions and discussion topics, and each chapter opens with a case study of a global company and its approach to intercultural management, which is then analyzed. Companies studied include Credit Suisse, Nestle, BMW, IBM and International Red Cross. In addition, the book comes with a free CD-ROM for lecturers containing a presentation to accompany each chapter of the text.
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